Additional Policies and FAQs
Photos: I take great care in the creation of each piece and try my best to capture the closest detail in my photographs. Please understand that colors may vary depending on your computer screen. Some stones, pearls, and patinas can also vary in appearance in available ambient light.
Refunds and Exchanges: If you are unhappy for any reason, please contact me, so that we can negotiate a positive resolution. Returns and Exchanges on items that are in stock will be accepted within 7 days of receipt minus shipping costs.
Custom Orders and Pre-Orders: If your item is made to order, such as a custom piece or pre order, your payment is non-refundable. Payment is required before production begins in order to purchase the necessary materials.
Jewelry Care: Cloisonne jewelry is made from vitreous glass enamel and prone to cracking if dropped. Make sure to put on and take off your new jewelry on a carpeted surface. Clean your cloisonne jewelry with a mild detergent and soft cloth. Avoid showering with your jewelry or harsh chemicals to preserve your jewelry’s finish. Polish with the included polishing cloth when needed. Darci Shea Studios offers a one time complimentary repair on hand made items, does not include commercially purchased chains and findings such as lever back earrings, clasps, cufflink mechanisms or tie clips.
Store Policy is subject to change at any time.